Terms of Service

Gaveli is offered for use by Indian law firms, individual advocates, and the in-house legal teams they invite. By registering, you represent and warrant that:

• You are at least 18 years old;
• You are lawfully able to enter into a binding contract;
• You are authorised to act on behalf of the organisation you sign up under;
• You are not barred or otherwise legally prohibited from accessing the service.

The service is not intended for personal, non-commercial use. Each subscription is licensed to one organisation. Sharing accounts across organisations or reselling access without our written consent is not permitted.

Gaveli is a case management platform for Indian law firms. The service includes:

• Case management — track cases, parties, hearings, orders, tasks, notes, and documents in one workspace.
• Court synchronisation — automated retrieval of case status, hearings, and orders from publicly accessible court information services.
• AI research and analysis — optional, opt-in document summarisation, semantic search, and AI chat to assist case preparation.
• Document storage — encrypted, organisation-namespaced storage for case files and court orders.
• Hearings and tasks — calendar, reminders, and task management synchronised across the team.
• Invoicing and expenses — case-linked invoicing, GST handling, and expense tracking.
• Client portal — read-only access for your clients to their own cases, documents, and invoices.

We may add, modify, or remove features over time. Material changes to features you actively use will be communicated by email or in-app notice before they take effect.

You are responsible for the accuracy of the case data, contact information, and documents you put into Gaveli. You retain ownership of (a) the data and documents you upload or enter (User Content), and (b) any AI-generated outputs produced for you on the strength of your User Content (Outputs).

You grant us a worldwide, non-exclusive, royalty-free licence to process User Content solely to provide the service to you — including transmitting it to the named AI sub-processor for inference when you use AI features, as described on the DPDPA Compliance page. This licence ends when your account is deleted, subject to the retention timelines on the Privacy Policy.

You warrant that your User Content does not infringe the rights of any third party and that you have the authority to upload it.

You agree to keep your login credentials confidential, to use organisation-level role permissions appropriately, and to notify us promptly at support@gaveli.in if you suspect any unauthorised access.

Gaveli connects to publicly accessible court information services on your behalf to retrieve case status, hearings, and orders. We do not modify, curate, or originate this data — it is presented to you in the form returned by the court source.

Court systems are operated by third parties and may be intermittently unavailable, return stale information, or change without notice. We make a best-effort attempt to keep your case state in sync but do not warrant the completeness, timeliness, or accuracy of any data fetched from court systems.

You agree not to use the integrations to scrape data at a rate or volume beyond your own bona fide case-management needs. Built-in rate limiting and circuit breakers are in place to enforce this.

When you use Gaveli's AI features, you are interacting with an artificial intelligence system, not a human. AI features — document summarisation, semantic search, and AI chat — are provided as a research and drafting aid only. They are not legal advice and using them does not create a lawyer-client relationship. AI-generated output may contain errors, omissions, fabricated citations, or hallucinated case law. You are solely responsible for independently verifying every fact, citation, and recommendation before relying on it in any filing, advice, or client communication, and for compliance with your professional ethics obligations and the DPDPA.

AI features are off by default and require explicit, granular consent to enable. When enabled, your prompts and the documents you ask the AI to read are sent to our AI sub-processor for inference. Under that sub-processor's terms, your data is not used to train their models. The sub-processor is named on the DPDPA Compliance page. You can withdraw consent at any time from your account settings or by emailing support@gaveli.in.

Gaveli is offered as a subscription, billed in advance on a recurring cycle (monthly or annual, depending on your plan). All fees are exclusive of GST, which will be added where applicable. Failed payments may suspend account access after a grace period; data is retained per the deletion timelines in our Privacy Policy.

Refunds for partial billing cycles are at our reasonable discretion; statutory cancellation rights remain unaffected. You can cancel a subscription at any time from billing settings — cancellation takes effect at the end of the current billing cycle.

You agree not to:

• Use Gaveli for any unlawful purpose or to infringe the rights of any third party;
• Upload content that is defamatory, obscene, harassing, or that violates a court order, sealing requirement, or confidentiality undertaking;
• Impersonate Gaveli, a Gaveli employee, another user, or any other individual or entity;
• Reverse engineer, decompile, or attempt to extract the source code of the service;
• Access the service in order to build a competing product or to copy its ideas, features, expressions, functions, or graphics;
• Probe, scan, or test the vulnerability of the service without prior written authorisation, or attempt to defeat any security control;
• Interfere with another customer's data or with the integrity, performance, or availability of the platform;
• Use any robot, spider, scraper, or other automated tool (other than the documented MCP integration) to access the service or to harvest data from it;
• Introduce viruses, trojan horses, worms, logic bombs, or other technologically harmful material;
• Launch a denial-of-service or distributed denial-of-service attack against the service;
• Use the service to send unsolicited or marketing communications to your clients or any third party.

For the case data and documents you choose to store and the third-party court data we transmit on your behalf, Gaveli operates as an intermediary under Section 2(1)(w) of the Information Technology Act, 2000, and complies with the Intermediary Guidelines and Digital Media Ethics Code Rules, 2021. Our Grievance Officer’s details are on the DPDPA Compliance page; complaints are acknowledged within 24 hours and resolved within 15 days.

Gaveli is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, and non-infringement. Court data, AI output, and case predictions are not legal advice and must be independently verified.

To the maximum extent permitted by law, our aggregate liability arising out of or related to the service in any twelve-month period is limited to the fees you paid to us in the preceding twelve months. We are not liable for any indirect, incidental, consequential, or special damages, including lost profits, lost business, or lost data.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from these terms or your use of the service, subject to any non-waivable consumer rights you may have under Indian law.

Before initiating litigation, the parties agree to attempt to resolve any dispute through good-faith negotiation for thirty days, beginning when one party gives written notice to the other.

You agree to indemnify and hold harmless Gaveli Technologies Pvt. Ltd., its officers, directors, employees, agents, and sub-processors (the “Indemnified Parties”) from any claim, demand, damages, penalties, losses, or actions (including reasonable legal fees) brought by any third party arising out of: (a) your breach of these terms or our policies, (b) your violation of any applicable law or regulation, (c) your infringement of any third-party right, including intellectual-property rights, or (d) your unauthorised, improper, or wrongful use of the service. This obligation survives the termination of these terms and your use of the service.

Neither party is liable for any failure or delay in performing its obligations under these terms to the extent caused by an event beyond its reasonable control, including acts of God, fire, flood, earthquake, pandemic, war, terrorism, civil unrest, labour stoppage, government action, court order, internet or telecommunications failure, or any other comparable event. Performance is excused for the duration of the event.

The above does not waive or excuse any obligation to pay fees that have already accrued or that fall due during the force-majeure event.

Notices

We may give notice to you by email to the address registered on your account, by in-app notice, or by posting to the service. Notices to us must be sent to support@gaveli.in. Notices are deemed received on successful delivery.

Assignment

You may not assign or otherwise transfer these terms or any rights granted under them without our prior written consent. We may assign these terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all our assets, on prior notice to you.

Independent contractors

The parties are independent contractors. Nothing in these terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between them.

Severability

If any provision of these terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible to give effect to the parties' intent, and the remaining provisions will continue in full force and effect.

Waiver

A failure or delay in exercising any right or remedy under these terms is not a waiver of that right or remedy. Any waiver must be in writing and signed by the party granting it.

Entire agreement

These terms, together with the Privacy Policy and the DPDPA Compliance page, constitute the entire agreement between you and Gaveli with respect to the service and supersede all prior or contemporaneous agreements, understandings, or representations on the same subject.

Survival

The sections on Your account / Outputs (licence grant), Disclaimers and liability, Indemnification, Governing law and disputes, and these General provisions survive termination or expiry of these terms.

We may update these terms from time to time. Material changes — particularly any change affecting your rights, the way we process your personal data, or your obligations under DPDPA 2023 — will be communicated by email and via an in-app notice at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised terms.

Questions? Write to support@gaveli.in.